Frequently Asked Questions
Find answers to common questions about our image processing tools and services.
Absolutely! Your privacy is our top priority.
- Client-Side Processing: Whenever possible, images are processed directly in your browser using JavaScript, meaning your images never leave your device.
- Automatic Deletion: If server processing is required, uploaded images are automatically deleted within 1 hour.
- No Permanent Storage: We never store your images on our servers permanently.
- Secure Transmission: All uploads use HTTPS encryption to protect your data in transit.
- No Human Access: Our staff never has access to your uploaded images.
For maximum privacy, use our client-side tools whenever possible. They work entirely in your browser without any uploads.
Input Formats (What you can upload):
- JPEGMost common photo format
- PNGGraphics with transparency
- WebPModern web format
- GIFAnimated images
- BMPWindows bitmap
- TIFFHigh-quality images
- SVGVector graphics
- RAWCamera raw files
Output Formats (What you can convert to):
You can convert your images to: JPEG, PNG, WebP, GIF, BMP, TIFF
Recommendation: For web use, we recommend WebP format for the best balance of quality and file size.
Yes, we have a 10MB limit per image file. This ensures:
- Fast Processing: Optimal performance and quick processing times
- Reliability: Consistent service for all users
- Server Efficiency: Better resource management
If your file is larger than 10MB:
- Use image editing software to reduce dimensions first
- Compress the image before uploading
- Split large multi-page files (like PDFs) into individual images
Most web images should be under 1MB for optimal loading speed. If your image is over 10MB, it likely needs optimization anyway!
Yes! All our image processing tools are completely free to use.
- No registration required
- No watermarks on processed images
- No limits on number of conversions
- No hidden fees or premium features
How do we support this free service?
We display non-intrusive advertisements that help us maintain and improve the service. The ads are carefully placed to not interfere with your image processing workflow.
We believe powerful image processing tools should be accessible to everyone, regardless of budget.
Quality Settings Guide:
| Quality Level | Use Case | File Size | Visual Quality |
|---|---|---|---|
| 85-95 | Web images, portfolios | Medium | Excellent |
| 75-84 | Social media, blogs | Small | Very Good |
| 60-74 | Thumbnails, previews | Very Small | Good |
| 50-59 | Low bandwidth situations | Tiny | Acceptable |
Recommended: Start with quality 85 for most web images. You can always adjust based on your specific needs.
Yes! Batch processing is one of our key features.
How to batch process:
- Select Multiple Files: Hold Ctrl (Windows) or Cmd (Mac) while clicking files, or drag multiple files to the upload area
- Choose Settings: All images will use the same conversion settings
- Process: Click "Convert All Images" to process them simultaneously
- Download: Download individually or as a ZIP file
Batch Processing Limits:
- Maximum Files: 50 images per batch
- Total Size: Combined size should not exceed 200MB
- Processing Time: Larger batches take longer to process
Batch processing is perfect for preparing images for websites, creating consistent social media content, or optimizing photo galleries.
Our tools work on all modern browsers.
Fully Supported Browsers:
- Google Chrome (version 60+)
- Mozilla Firefox (version 55+)
- Safari (version 11+)
- Microsoft Edge (version 79+)
- Opera (version 47+)
- Mobile Browsers (iOS Safari, Chrome Mobile)
Required Browser Features:
- HTML5 Canvas support
- File API support
- JavaScript enabled
- Modern CSS support
Note: Internet Explorer is not supported. Please use a modern browser for the best experience.
We collect minimal data and prioritize your privacy.
Data We Collect:
- Usage Analytics: Anonymous data about how you use our tools (via Google Analytics)
- Performance Data: How well our tools perform to help us improve them
- Error Logs: Technical errors to help us fix issues
Data We DON'T Collect:
- Personal Information: No names, emails, or contact details (unless you contact us)
- Image Content: We don't analyze or store the content of your images
- Detailed Browsing History: Only basic page views for analytics
Cookies We Use:
- Analytics Cookies: Google Analytics (can be disabled)
- Advertising Cookies: Google AdSense (can be disabled)
- Functional Cookies: Remember your preferences
You can review our complete Privacy Policy for detailed information about data handling.
Yes, we are fully GDPR compliant.
Your GDPR Rights:
- Right to Access: Request information about data we hold
- Right to Rectification: Correct any inaccurate data
- Right to Erasure: Request deletion of your data
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Receive your data in a portable format
- Right to Object: Object to processing of your data
How We Protect EU Users:
- Cookie consent banners for EU visitors
- Clear privacy policy in plain language
- Minimal data collection practices
- Secure data transmission and storage
- Regular compliance reviews
To exercise your GDPR rights, contact us at [email protected]
We're here to help! Here are common solutions:
Common Issues & Solutions:
- Check if your file is under 10MB
- Ensure it's a supported image format
- Try refreshing the page and uploading again
- Check your internet connection
- Large files take longer to process
- Try processing fewer images at once
- Refresh the page and try again
- Check if your device has sufficient memory
- Check your browser's download settings
- Try right-clicking and "Save as"
- Ensure pop-ups are not blocked
- Clear your browser cache and try again
Still Need Help?
Didn't find what you're looking for?
We're always happy to help! Contact us with your specific question and we'll get back to you as soon as possible.
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